Privacy Policy

1. Information

Spencer's Retail Limited / Omnipresent Retail India Private Limited (Spencer's/we/us/our) acknowledge your faith in us and we endeavor to maintain and secure your privacy at the highest standards. Spencer's recognizes that your privacy is important to you and that you have certain rights in relation to your personal information ("information"). Spencer's appreciates your trust and uses your information carefully and sensibly. The aim of this privacy policy is to ensure that you understand what information we collect about you, the reasons for collection and use, and entities we share it with.

2. What Information We Collect and How We Use It

Spencer's receives and stores the information you enter on its website/mobile application. Your personal details like email address, name, phone number, and user images collected for profile pictures are generally collected.

Spencer's may use the information for the following purposes:

  1. To address any issues relating to service and sale and enhance your shopping experience.
  2. Handling orders, delivering products, and providing promotional offers.
  3. Communicating with you through phone, mobile application, or email.
  4. Providing an enhanced and delightful customer experience.
  5. Responding to inquiries, complaints, and providing recommendations.
  6. Notifying you about our products and services and those of our Group.
  7. For marketing, research, and demographic studies.
  8. Responding to judicial processes and law enforcement agencies.

3. Sharing of Information

We collect your information to improve our service and offerings. We may disclose/transfer your information:

  1. To law enforcement authorities as required under law.
  2. To our Group for business purposes and customer experience improvement.
  3. To our affiliate companies for better customer satisfaction.
  4. To our advisors such as lawyers, accountants, and financial advisors.
  5. To third parties providing services on our behalf.
  6. As part of a corporate reorganization, merger, or acquisition.

4. Security Measures

We use reasonable security measures, particularly those mandated under applicable law, to safeguard and protect your information.

5. External Links

Our website/mobile application links to other websites that may collect information about you. Spencer's is not responsible for the privacy practices or the content of those linked websites.

6. Grievance Officer under Information Technology Act 2000

Mr. G.R. SRIKKANTH
SPENCER'S
Duncan House
31 NS Road
Kolkata – 700 001
Email: legal@rpsg.in

In case of any complaints as a result of access or usage of the website/mobile application, you can reach out to the above person.